Refund policy

All sales final. We do not accept cancellations, refunds, returns, or exchanges on any products. Please make sure your order is correct before placing your order. If you have questions about your order email us at madebytitus@gmail.com to discuss this matter.
Please inspect your package immediately upon receiving. If you receive a damaged or incorrect items please contact us within 48 hours to discuss. Care Instructions are provided in all packages, please follow instructions accordingly. 

Shipping time frames are not included in our turn around time, the timeframe of shipping is determined directly through the post office. Our current turn around time is up to 20 business days on all products unless stated otherwise. There is a checkbox you must click and agree to all of the following terms before checking out. Turn around time does not include weekends or holidays. The pick up option that states 5 days for pick up is incorrect and not valid. It is an automatic feature shown through Shopify when offering pick up that can not be edited. We are not responsible for packages once they have been dropped off with USPS. All of your packages include Delivery Confirmation. You will receive an email with tracking info as soon as your order ships, or an email stating ready for pick up once it is ready. You must contact us to arrange your pick up. If your tracking number shows delivered and you have no received your package, or if you believe your package is lost, please contact USPS to open a claim. If you receive a damaged package from USPS please contact them to file a claim. We are not responsible for any of the matters discussed above. We will not remake, refund, or credit an account for any of the matters mentioned above and they must be addressed with USPS directly. 
Please make sure your address is correct and includes apartment or unit number if there is one. Address is automatically printed on label the way you provide it so please make sure everything is correct, we are not at fault for wrong address provided. If you have made an error please contact us at madebytitus@gmail.com asap to let us know.

If choosing pick up please contact us to arrange. Please contact us to arrange. Please message our personal Facebook page to arrange your pick up day/time. We offer pick up Mon-Fri from 12-7pm only, as long as we are home and available. Exact address and instructions are sent at time of pick up only. Orders must be picked up within a one week timeframe, if you can’t pick up your order within that time frame your order must then be shipped.
It is your responsibility to read and understand all policies prior to purchase. Thank you.